Convince chemical companies to use the platform they bought, partnering with C-Suite officers to enable data leverage for business initiatives, diagnose opportunities, identify adoption obstacles, and develop successful strategies, owning the customer relationship from adoption to renewals and expansion, spending 25% of your time on-site running workshops.
As a Customer Outcomes Senior Principal Success Architect, you will develop C-level executive relationships and improve Customer Outcomes, leading to customer's product adoption, renewals, and expansion of ServiceNow offerings. Responsibilities include serving enterprise customers, developing executive relationships with CIO, CFO, CHRO and business leaders, understanding goals and developing customer roadmaps, and executing winning co-delivery models.